We stand behind all of our products and your satisfaction is very important to us. All purchases made from Audate Enterprises LLC. (including all related website properties, sales over the phone, and live event on-site purchases) are covered by the following policies.
Online Training Access
You will receive access to the online training platform for the amount of time that was stated on the product description you purchased. If you have any problems accessing the digital content you have purchased please contact our Customer Support Department immediately at 323-673-8876 during the hours of 9 AM – 6 PM PST, Monday through Friday, so we can resolve the issue. Purchase of an online training module does not grant rights to the buyer to share, reproduce or resell the product in any way.
If you have subscribed to the individual month-to-month online training program, to cancel your subscription please visit the settings page when your logged into your account dashboard. Please be advised, that the cancellation of the monthly subscription is effective in the month in which you have cancelled. There are no refunds regardless of usage of the product.
For more information, please call 323-673-8876.
Be sure to return to this Policy periodically to review the most current version of the Policy. We reserve the right at any time, at our sole discretion, to change or otherwise modify this Policy without prior notice; however, the date of any effective changes shall be reflected at the top of this page and upon request we will provide you with information regarding any changes made.
Offers/Coupons cannot be used in conjunction with each other unless otherwise stated. Coupons are only valid during the advertised promotion period. Prices are subject to change without notice. Gift Cards are non-refundable.
Most apparel items are fulfilled by 3rd party suppliers so we cannot refund or exchange the item if you ordered the wrong size, have buyer’s remorse, provide your address incorrectly, or have an unclaimed shipment returned to our 3rd party fulfillment center. Shipments that go unclaimed and are returned will be liable for the cost of a reshipment. If any address is considered insufficient by the courier and is returned, you will be liable for reshipment costs once we have confirmed an updated address with you. Any claims for misprinted/ damaged/ defective items/packages lost in transit must be submitted directly to our customer service department within 30 days.
If you are not completely satisfied, simply return the physical product in NEW condition, along with proof of purchase, within 30 days and you will receive a full refund (less shipping and handling). You can contact our Customer Service Department at 323-673-8876 during the hours of 9 AM – 6 PM PST, Monday through Friday for refund procedures.
All digital and downloadable product sales are final. We do not offer digital product refunds, once a download/digital access has been assigned to you there is nothing we can retrieve back.
If you have any problems accessing the digital content you have purchased please contact our Customer Support Department immediately at 323-673-8876 during the hours of 9 AM – 6 PM PST, Monday through Friday, so we can resolve the issue. Digital product purchases do not grant rights to the buyer to share, reproduce or resell the product in any way.
Live Event Tickets
All live event tickets are non-refundable, with no exceptions. If for any reason you are unable to attend, you can request a 100% credit at our online store, or you may use the credit for a future live event. *Processing Fees on ticket purchases are non-refundable and are not eligible for store credit.*
After purchasing your ticket, you must reserve your seat. If you do not reserve your seat, your ticket will be forfeited, and you will receive a store credit in the amount of the money paid. If you have received your ticket gratis or as part of another purchase, the ticket is forfeited without further remuneration.
In accordance with all federal and state laws, we reserve the right to refund tickets, deny access or refuse entry to any live event if we deem it in the best interest for the safety of the public, the speakers, employees and/or participants.
If your live Event ticket was received as part of a bundle or was a gift with purchase of another product for which there is a payment plan, the payment plan must be paid in full at least 30 days prior to the Event or the ticket is considered forfeited.
All tickets are nontransferable without notifying Customer Service to transfer the ticket for you. At the Event, ticket holders must show state or federal identification or a passport, and it must match the name of the ticket holder.
Ticket-Holder Behavior Policy; Ejection and Cancellation.
We reserve the right to refuse admission to or eject any person whose conduct we deem is disorderly. This includes, but is not limited to anyone who uses profane, vulgar or abusive language, or who fails to comply with the venue's rules or policies. In any such event, you shall not be eligible for, and we shall not be obligated to issue you, a refund for any such purchase, and we shall not be liable for any incidental or consequential expenses incurred by you.
Notwithstanding anything herein to the contrary, no refund shall be provided to you in the event you violate the Terms and Conditions of Use or the Terms and Conditions of Sale of this Website, or in the event you fail to abide by all rules and policies related to the venue where the event is located, which violation or failure results in your inability to gain admittance to the venue or ejection from the venue.
In the event your ejection from a venue results in the loss of a Third-Party’s ticket, you shall be liable for all costs, expenses and losses associated with such Third-Party loss.
Publicity Release; Information Sharing.
By attending any Event, you hereby irrevocably grant to Andy Audate, affiliates, designees, successors, assigns and licensees, the right to film and otherwise record you and use your name, image and likeness in any and all media for any purpose, including, without limitation, advertising and promotional purposes as well as in, on or in connection with future Audate Enterprises LLC. events and/or other events produced by Andy Audate or any of Andy Audate’s affiliates and hereby release Andy Audate and each of the respective designees, successors, assigns, licensees and affiliates from any liability with respect thereto.
Please contact our Customer Support Department at 323-673-8876 during the hours of 9 AM – 6 PM PST, Monday through Friday regarding all ticket questions.
If a product or service is purchased utilizing a monthly payment plan the customer is responsible for 100% of agreed-upon payments equaling the total of the agreed-upon payments for the product. If any payments are not received, the entire purchase is void and the payments made up to that point are forfeited to Audate Enterprises LLC and will not be refunded. Access to any digital product or platform will be removed.